Privacy Policy

This website is operated by Anahata Wellbeing Resort. Our website address is: https://anahatasamui.com/.

When you contact us or book a retreat, we collect information you provide such as your name, email address, phone number, country of residence, travel dates, room preferences, number of guests, and any messages you submit.

If you complete a health or wellness questionnaire, you may provide sensitive information related to your health history, allergies, medications, injuries, or wellness goals. We only use this information to help tailor your retreat experience and ensure your safety.

We may also collect technical data such as your IP address, browser type, device identifiers, pages viewed, and approximate location based on your IP address.

We use your information to respond to enquiries, manage bookings, personalize your retreat plan, and provide the services you request.

We may use contact details to send confirmations, updates, or service-related messages. If you opt in, we may also send newsletters or promotional information.

We use technical data to maintain website security, improve site performance, and understand how visitors use our site.

We use cookies and similar technologies to support site functionality, remember preferences, and analyze traffic. You can adjust your browser settings to refuse cookies, but some site features may not work properly.

We may share information with trusted service providers who help us operate the website, process enquiries, manage bookings, or deliver communications. These providers are required to protect your data and use it only for the services they provide to us.

We may also disclose information if required by law or to protect our rights, guests, or staff.

We keep personal information only as long as needed for the purposes described in this policy, including meeting legal, accounting, or reporting requirements.

Health and wellness information is retained only as necessary to support your retreat and safety and then archived or deleted in line with our retention practices.

You may request access to, correction of, or deletion of your personal information. You can also object to certain processing or request that we limit how we use your data.

To make a request, please contact us using the details on our Get In Touch page.

We implement reasonable safeguards to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If you access our site from outside Thailand, your information may be transferred to and processed in countries where our service providers operate. We take steps to ensure appropriate safeguards are in place.

Our website is not intended for children under 16, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.